TerraAqua Legal Centre
Current legal documents for the TerraAqua website, My TerraAqua, TerraAqua Cloud, ReefCore Controllers, mobile applications and official TerraAqua hardware.
Privacy Policy
How TerraAqua handles personal information.
TA-LC-002Terms & Conditions
Terms governing products, accounts, controllers and cloud services.
TA-LC-003Cookie Policy
Cookies, secure tokens, local storage and consent.
TA-LC-004Warranty Policy
The 12-month limited warranty for official TerraAqua hardware.
TA-LC-005Returns & Refund Policy
Cancellation, returns, faulty goods and refunds.
TA-LC-006Shipping & Delivery Policy
Processing, dispatch, delivery and transit issues.
TA-LC-007Subscription Terms
Monthly and yearly TerraAqua Cloud subscriptions.
TA-LC-008End User Licence Agreement
Licence terms for ReefCore software, firmware and applications.
TA-LC-009Support Policy
Scope, channels and conditions for customer support.
TA-LC-010Security Policy
How TerraAqua protects systems, products and information.
TA-LC-011Vulnerability Disclosure Policy
Responsible security research and coordinated disclosure.
TA-LC-012Installation & Electrical Safety
Safety requirements for installing TerraAqua equipment.
TA-LC-013Product Lifecycle & End of Life
Support stages, security updates and product retirement.
TA-LC-014Accessibility Statement
TerraAqua's approach to accessible digital services.
TA-LC-015Data Processing Addendum
Controller-to-processor terms for organisational customers.
TA-LC-016Open Source Software Notice
Third-party licences, attribution and source-code offers.
TA-LC-017Definitions & Interpretation
Standard terms and interpretation rules used across the Legal Centre.
TA-LC-018Sales & Pricing Policy
Prices, VAT, promotions, quotations and product availability.
TA-LC-019Export & Sanctions Policy
Trade controls, restricted parties, end use and international supply.
TA-LC-020WEEE Recycling & Take-Back Policy
Electrical recycling, free like-for-like take-back and responsible disposal.
TA-RC-PSTI-001ReefCore PSTI Statement of Compliance
Product-security declaration and minimum security-update period.