Warranty Policy

Applies to: Official TerraAqua hardware, including ReefCore Controllers, Sensor Nodes, Power Units and accessories

1. Introduction

This policy explains the limited hardware warranty provided for official TerraAqua products. It is provided in addition to statutory rights.

2. Warranty period

Unless otherwise stated, official TerraAqua hardware is covered by a 12-month limited warranty from the original date of purchase.

3. Products covered

This policy covers ReefCore Controllers, TerraAqua Power Units, TerraAqua Ethernet PoE Sensor Nodes, official accessories and future TerraAqua hardware unless a different warranty is stated at purchase.

4. What is covered

TerraAqua may repair the product, replace defective components, replace the product or supply an equivalent where repair is impractical. Coverage includes manufacturing defects, defective materials, faulty workmanship and hardware failures arising during normal intended use.

5. What is not covered

• Accidental damage, misuse or abuse.
• Incorrect installation or use outside published specifications.
• Water ingress beyond the product's stated protection.
• Damage caused by unsuitable power supplies, power surges, lightning, fire or flooding.
• Normal wear, cosmetic damage not affecting operation or consumable items.
• Unauthorised repairs or modifications.
• Damage caused by incompatible third-party accessories.

6. Software

This hardware warranty does not guarantee uninterrupted software or cloud availability. Where a TerraAqua firmware defect directly affects hardware operation, TerraAqua will make reasonable efforts to resolve it.

7. Making a claim

Contact TerraAqua with your name, proof of purchase, product serial number where available, a description of the fault and any photographs, video, logs or troubleshooting information requested.

8. Troubleshooting

Before authorising a return, TerraAqua may request reasonable checks such as verifying power, installation and network connection, installing available firmware, running diagnostics or supplying logs.

9. Return authorisation

Do not return products without authorisation. TerraAqua will provide return instructions. Products must be packaged securely.

10. Repair or replacement

An accepted claim may be resolved by repairing the original product, replacing it with a new or professionally refurbished equivalent, or supplying an alternative of equal or greater specification.

A replacement continues for the balance of the original warranty or for 90 days from replacement, whichever is longer.

11. Shipping

TerraAqua will explain the applicable return procedure and shipping responsibility. TerraAqua is not responsible for additional damage caused by inadequate packaging.

12. Limitations

The warranty applies only where products are used according to TerraAqua documentation, within published limits and for their intended purpose. Nothing excludes liability or consumer rights that cannot lawfully be excluded.

13. Consumer rights

For consumers, this warranty is additional to rights under the Consumer Rights Act 2015 and other applicable legislation.

14. Contact

Warranty enquiries may be sent to info@terra-aqua.co.uk.

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